1- Return:

– Return period: Customers have the right to return products within 14 days from the date of receipt of the order.

– Product condition: Products must be in their original, unused condition, with all accessories and paperwork, including the original product box and certificates.

– Receipt or invoice: The original receipt or invoice must be presented as proof of purchase. – Non-returnable products: Products customized or engraved upon customer request cannot be returned unless there is a manufacturing defect.

– Financial return: The refund will be made using the same original payment method. It may take 7-14 business days to process your return.

2- Replacement:

– Replacement period: Customers have the right to exchange products within 30 days from the date of receipt.

– Product condition: Products to be exchanged must be in their original, unused condition, with all accessories and paperwork, including the original product box and certificates.

– Choosing alternative products: The product can be exchanged for the same or higher value, with the difference paid if any.

3- Procedures:

– Procedures for returns and exchanges: To apply for a return or exchange, please contact our customer service via email mthman@info.com or call [96600000000]. Our customer service team will provide you with instructions on how to send the product back to us.

– Shipping costs: If the reason for the return or exchange is a product defect or order error, All Shipping Costs will be borne by Appraiser. In other cases, the customer will be responsible for shipping costs.